Privacy Policy

Overview

Inquiron is a provider of services that are intended to increase the safety of our customers, their users, and in some cases, indirectly, the safety of members of the communities in which our users operate. This means that we often need to collect, securely store, and process personal data to help our customers communicate with, identify, and locate individual users.

This policy describes what personal data we collect and how we use it, so that our customers and users can make informed decisions about using our services.

It encompasses all the services provided by us including our website inquiron.com, our web applications, mobile applications and sensors. These services are collectively referred to as our platform.

When we refer to customers, we mean entities who set up accounts on our platform. This includes people with roles such as a security manager or account administrator.

When we refer to users, we mean people whose data is collected and processed in our platform, and monitored by our customers. This includes people such as staff members, who typically may make use of hardware tokens, mobile applications, or have profile pages on web applications.


1. Minimum data policy

We will gather the minimum amount of personal data that is needed to provide our services, and we retain it for no longer than is required.


2. Use of third parties

We make use of third parties to help provide our services which means that some personal data may be transferred to them for processing and storage. We select them on the basis that they meet or exceed our information security policies and privacy practices.

We make use of the Mapbox software development kit (SDK) on our mobile applications in order to display up to date maps in our app. After performing anonymisation, Mapbox makes use of your mobile location data to improve OpenStreetMap data and derive aggregate measures such as road traffic conditions. You can opt out of sharing your telemetry in your Settings or via the map. Mapbox’s privacy policy is available at https://www.mapbox.com/privacy/

We make use of the OpenCage API in order to convert your location data into nearby human-readable addresses, to help you understand where your people are. OpenCage’s commitment to data protection is available at https://opencagedata.com/gdpr

We make use of Firebase to allow you to effectively, efficiently and securely communicate information with your people. Firebase’s commitment to data protection is available at https://firebase.google.com/support/privacy


3. Use of location data

User privacy is incredibly important to us. We therefore avoid collecting any user location data from their mobile device. User location data is always kept on their devices and never shared with our servers. In order for our customers to answer questions such as ‘are any of my people located in the vicinity of a critical incident?’, the mobile app ascertains whether or not the device is inside the critical incident area, sending a yes or no back to the server. This allows our customers to quickly see if users are potentially involved in an incident whilst ensuring user privacy is upheld. Atlas is designed to ensure that at no time are our customers able to see realtime precise location data of their users.

When supporting our customers, we may need to see the approximate location of users, and will do so only with our customers’ permission.

For mobile users, Firebase identifies network country location in order to show anonymised country data analytics. This enables us to cater our service to our users and improve it over time.


4. Use of contact information

We collect contact information in order to communicate with and support our customers.

When we contact you, we may use technologies which allow us to understand if you received, opened and interacted with a message. We will provide opt out mechanisms for this form of interaction.

We also collect the contact information of users in order to facilitate two-way communications between customers and their users.


5. User privacy principles

We use the following principles to resolve any potential differences that might arise between our users and customers over the amount of personal data that is collected:

  • User control: Wherever possible, we grant meaningful controls to users to help them limit the amount of personal data they share.
  • Simplicity: We design our products to be as simple as possible so that privacy impacts are not hidden by complex implementation.
  • Transparency: We are transparent to the user about which personal data is collected and do not build out covert or hidden features.
  • Inform and educate: We inform and educate our users about our products and give them meaningful choices about how to use them.
  • Build trust: We design and build products that give attention to building trust between us, our customers and their users.
  • Provide feedback and explanations: We provide feedback about potential privacy impacts, such as notifications, and we provide explanations for any measures we calculate such as scores relating to user activities.

6. Cookies

We make use of cookies and other local storage technologies to help improve the experience of using our web and mobile apps. Specifically we use them to maintain and secure sessions for users.

We also use cookies from third parties such as analytics providers like Google Analytics in order to better understand the usage of our platform. You can modify your browser to disable this form of interaction.


7. Children under thirteen

Our services are not intended for use by children under the age of thirteen. If we become aware that a child under the age of thirteen is using our services, we will disclose this to our customers’ administrator and seek to cancel the account of the child.


8. Data protection officer

If you need to communicate with our data protection officer, please email dpo@inquiron.com.


9. Contact Us

Please do let us know if you have any questions, concerns, or feedback about our privacy policy. You can contact us at support@inquiron.com.


Last Updated: June 10, 2020